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SAVE THE DATE - Feb 5-6, 2018

In the Heart of Silicon Valley

CONVERSATIONAL INTERACTION:

The power of human language in connecting

with your customers and users

As connections with customers and application users cover more features, options, and deliver more information, the classical visual user interface has become increasingly difficult to use. With natural language interaction—through speech or text—a user simply types or says what they want. It may be a one-time request or a conversation, but dealing with digital systems in human language is the way of the future. The technology is here now, and continually improving, with increasingly effective tools that allow developing conversational interaction without a research project!

There are multiple channels you reach your customers—web sites, mobile devices, messaging services, home devices, automobiles, through general personal assistants, and more. Once you develop the core natural language processing (NLP) for your context, it can be applied to multiple channels and delivered through voice or text interaction.

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LET THE CI CONFERENCE BE YOUR GUIDE!

Delivering customer service using natural language

Natural language speech interaction for automated service and call routing

Bots within messaging applications

Skills and actions representing your company within general personal assistants

Understand your customer through speech analytics

Discover answers to customer questions through text analytics

Understand what works (and what doesn’t)

Case studies

How companies are using conversational interaction

Make your branded digital assistant available everywhere

Marketing and sales with the equivalent of a web site that moves with your customer

Direct action on a customer request

Interactive advertising bots can engage a customer and build loyalty

Make your application easy to find and use

Use a natural language interface, text and/or speech

Let a customer call up your app through a messaging service or general personal assistant

THE CONFERENCE THAT FOCUSES ON CONTENT AND CONNECTIONS!

The CI Conference delivers top speakers with content you need to know.

The intimate atmosphere encourages conversations and connections, with informal contact with speakers and other attendees part of the conference’s goal.