The Live 2021 Conversational Interaction Conference 

will be held in the Spring 

The Applied Voice Input Output Society (AVIOS) and TMA Associates are also organizing

The Bots & Assistants Virtual Conference 

November 9-10, 2020

Attend from wherever you are 

Designed for the current world we live in!

LET THE CI CONFERENCE BE YOUR GUIDE!

Business Insights

• The analysis required to support conversational interaction provides insights into what customers and employees want and need

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Delivering customer service using natural language

• Natural language speech interaction in call centers (“How can we help you?”)

• Chatbots on web sites

• Apps on smartphones

• Speech interaction though general personal assistants

• “Skills” and “actions” through home devices

• Bots within messaging applications

• Speech interaction though general personal assistants

• Digital assistants helping agents help customers

• Text analytics on unstructured internal documents to provide answers

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Make your employees more efficient!

• Intuitive interaction with enterprise software to increase usage

• Hands-free interaction where important (e.g., sales and production)

• Digital assistants to answer questions in collaboration applications

• Digital assistants that organize meetings

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Dig into that data

• Use natural language processing and speech recognition on “big data”

• Extract the implications of unstructured speech, video, and text data

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Understand what works (and what doesn’t)

• Case studies

• How companies are using conversational interaction

• Best practices

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Make your branded digital assistant available           everywhere

• Marketing and sales with the equivalent of a web site            that moves with your customer

• Direct action on a customer request

• Interactive advertising bots can engage a customer and        build loyalty

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Make your application easy to find and use

• Use a natural language interface, text and/or speech

• Let a customer reach your company texting you through a messaging service

• Let a customer reach your company by asking for it through a general personal assistant

Conference Organizers