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Report: 62% of orgs use voice technology to increase revenue

According to a new report by Deepgram and Opus Research, 77% of companies are using voice technology to identify new business opportunities, and 62% are using it to increase revenues.

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'Farm-To-Table' AI Will Change How People Work And Innovate In 2022

From my position at the front line of AI development, I have seen companies beginning to reshape their perceptions and their plans for bringing AI into the workplace — so much so that I believe AI is poised to become more accessible and more productive than ever in the coming year.

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Maximize the value locked within your enterprise content

Look at nearly any large organization today and you’ll find a microcosm of the digital transformation conundrum: We are generating data and information at a faster rate than we can productively organize and consume it — yet today’s customers and knowledge workers have come to demand instantaneous and highly accurate access to that information whenever they need it.

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Openstream.ai Placed as the Sole Visionary in the 2022 Magic Quadrant for Enterprise Conversational AI Platforms by Gartner

SOMERSET, N.J., Jan. 28, 2022 /PRNewswire/ -- Openstream.ai, a leading and innovative provider of Conversational AI Platform and Virtual Assistant solutions, today announced that Openstream.ai has been recognized by Gartner as the sole visionary in the Magic Quadrant for Enterprise Conversational AI Platforms for its offering, Enterprise Virtual Assistant (EVA).1 The evaluation was based on specific criteria that analyzed the company's overall completeness of vision and ability to execute.

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Talking to Computers: Moving into the Mainstream

Conversing with computers using human language—speech or text—is now a technology that all companies must incorporate in their business activities, according to the 30-year-old not-for-profit industry organization Applied Voice Input Output Society (AVIOS). Marie Meteer, President, AVIOS, summarized, “No company can be without a web site today. Automating natural conversations with customers is quickly becoming the next ‘must have’.”

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Evolution Continues: Will computers and humans be inseparable?

Judy cries in her crib not long after birth. A device called a “baby tender” on her crib recognizes the cry. It begins playing soothing music. It signals the mother’s smartphone. She acknowledges the alert but must finish a task before coming. She speaks through the device to the baby: “I’m coming, sweetheart. Be there soon.” The baby calms.

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Speech Understanding: The Next Leap in Speech Recognition

Deep learning and the data that feeds it will drive speech tech’s commercial use

Early attempts to commercialize speech recognition technology were limited by the state of that technology. One typically had to find an application where hands- or eyes-free control of a system was required, and the actions controlled were restricted to a small vocabulary. One early application that found limited success directed a headset-wearing worker to a particular bin to pick up an order, with the worker saying things like “out of stock” or “next.”

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Conversational Interaction creates conversation!

Attendees comments:

I thought the conference was very well organized and the content was extremely informative. I liked the balance between larger research organizations (e.g. IBM, google, Amazon, Intel) and small companies. Many good examples of chatbots and conversational UI already in use. Good coverage of a wide range of applications, from social-public service to commercial, agricultural, and so on. Several enterprise-type chatbots for us from Oracle to consider. Great perspectives from Bill and the various NLU and technical people on what works, what the trends are. Very interesting additional information on internationalization, hearing of the digital assistants, and other factors that can make or break your implementation. I went to about 30 presentations over the two days. It's very convenient to have the meals right there so you don't waste time going out. I met a number of people I will be following up with.

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What is a conversation?

Conversation: A major trend in the evolution of the user interface

  

Arguably, the Graphical User Interface (GUI) drove the growth of personal computers by making their use more intuitive. Today, the basics of the WIMP interface (Windows, Icons, Menu, and Pointing device) have transitioned beyond the PC to many other devices and channels—smartphones and web sites being prime examples.

But the GUI is getting overburdened and less intuitive as it supports an increasing number of features and devices, with problems such as complex and long menus and the need to navigate many pages—each with too many choices—to accomplish a task. The problem is compounded when the interaction is on the small screens of mobile devices and the pointing device is a finger.

 

The goal of the Conversational User Interface (CUI) is to transform this complexity into simply “say or type what you want.” Conversational interaction can be essentially the same irrespective of device or application, creating a uniform experience across devices. The conversation is sometimes conducted through a “digital assistant” or a “virtual agent” that may even exhibit an engaging personality. Home speakers and some automotive systems have shown that flexible interaction with digital systems by voice is possible even when a screen isn’t used.

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