
AVIOS
Conversational Interaction
Conference
CONNECTING WITH COMPUTERS - SPEECH, TEXT OR BOTH?

In the Heart of Silicon Valley
PRELIMINARY PROGRAM
Day 1 - Monday, February 10th
OPENING KEYNOTE: to be announced
TRACK 1
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The state of conversational technology
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Case studies 1: Experience with deployed conversational systems
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Conversational customer service and marketing
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Digital assistants and chatbots: The options
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Digital Assistants in the Enterprise
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Innovative speech recognition applications
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Best Practices in developing conversational systems
TRACK 2
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The voice and personality of your application
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Advanced features in conversational systems
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Where AI fits in conversational technology
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Analyzing natural language data
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The state of Natural Language Processing technology
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Building conversational systems that engage users
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Advances in speech recognition and NLP technology
Day 2 - Tuesday, February 11th
KEYNOTE PANEL: Building a conversational system--What works and what doesn't
TRACK 1
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Digital assistants in customer service
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Understanding your customer: A key to effective conversational systems
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Automating customer interaction through multiple channels
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Case studies 2: Experience with deployed conversational systems
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Building digital assistants intelligently
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Case studies 3: Experience with deployed conversational systems
TRACK 2
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Options in developing a conversational assistant
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Natural language interaction in complex customer service
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The state of speech recognition technology
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Natural language tools: A wide range of options
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Challenges in conversational interaction
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Creative improvement to the user experience