In the Heart of Silicon Valley
2020 PRELIMINARY PROGRAM
Monday, February 10th
8:00 - 8:45
KEYNOTE to be announced
8:55 - 9:45
TRACK 1
The state of conversational technology
TRACK 2
The voice and personality of your application
9:55 - 10:45
TRACK 1
Case studies 1: Experience with deployed conversational systems
TRACK 2
Advanced features in conversational systems
10:55 - 12:00
TRACK 1
Customer service and marketing
TRACK 2
Where AI fits in conversational technology
1:15 - 2:15
TRACK 1
Digital assistants and chatbots: The options
TRACK 2
Analyzing natural language data
2:25 - 3:25
TRACK 1
Digital Assistants in the Enterprise
TRACK 2
The state of Natural Language Processing technology
3:35 - 4:15
TRACK 1
Innovative speech recognition applications
TRACK 2
Building conversational systems that engage users
4:30 - 5:30
TRACK 1
Best Practices in developing conversational systems
TRACK 2
Technology challenges in conversational systems
Tuesday, March 12 | 8:00 - 9:15
KEYNOTE PANEL | Building a digital assistant or chatbot--What works and what doesn't
Tuesday, March 12 | 9:25 - 10:10
TRACK 1
Digital assistants in customer service
TRACK 2
Options in developing a conversational assistant
Tuesday, March 12 | 10:20 - 11:05
TRACK 1
Automating customer interaction through multiple channels
TRACK 2
Natural language interaction in complex customer service
Tuesday, March 12 | 11:15 - 12:15
TRACK 1
Making workers more efficient
TRACK 2
Naturally! Not so easy
Tuesday, March 12 | 1:30 - 2:15
TRACK 1
Case studies 2: Experience with deployed conversational systems
TRACK 2
Natural language tools: A wide range of options
Tuesday, March 12 | 2:25 - 3:25
TRACK 1
Building digital assistants intelligently
TRACK 2
Challenges in conversational interaction
Tuesday, March 12 | 3:35 - 4:45
TRACK 1
Case studies 3: Experience with deployed conversational systems
TRACK 2
Creative improvement to the user experience